Hosting & Support Payments

In the event that a client’s account has an overdue balance that remains unpaid beyond the specified payment terms, Raize Digital reserves the right to take appropriate actions to recover the outstanding amount. These actions may include, but are not limited to, the following:

Late Payment Fees: Clients with overdue balances may be subject to late payment fees as outlined in our billing terms. These fees accrue on a daily basis until the outstanding balance is settled.

Suspension of Services: Raize Digital may temporarily suspend services or access to our platforms, products, or services until the outstanding balance is paid in full. This suspension may affect ongoing projects, campaigns, or access to digital assets.

Collections: If the overdue balance remains unpaid despite multiple reminders and attempts to reconcile, Raize Digital reserves the right to engage third-party collection agencies or legal counsel to pursue the outstanding debt. Clients will be responsible for any additional costs associated with collections efforts, including but not limited to collection agency fees and legal fees.

Termination of Services: Continued failure to pay overdue balances may result in the termination of services or contractual agreements with Raize Digital. Any termination of services due to non-payment does not relieve the client of their financial obligations, and outstanding balances remain due and payable.

Clients are encouraged to communicate any issues or concerns regarding their account balances promptly to avoid potential disruptions or adverse consequences. For questions or assistance regarding overdue balances or payment arrangements, please contact our billing department at payments@raize.ca.

Marketing Engagement Payments

Clients engaging Raize Digital for ongoing marketing commitments are required to adhere to the following terms and conditions:

Card on File: Clients must provide a valid credit card or payment method to be kept on file for the duration of the marketing agreement. This card will be used for billing purposes, including recurring payments and any additional charges incurred during the course of the engagement.

Payment Terms: Invoices for ongoing marketing services will be issued according to the agreed-upon billing schedule, typically on a monthly basis. Payment is due within 7 days of the invoice date. Late payments may result in late fees and potential disruption of services.

Cancellation Policy: If payment for an invoice is not received within 7 days of the invoice date, Raize Digital reserves the right to cancel the ongoing marketing commitment with immediate effect. Any cancellation of services due to non-payment does not relieve the client of their financial obligations for the services rendered up to that point.

Late Payment Fees: Clients are responsible for paying any late fees incurred for overdue invoices. Late fees may accrue on a daily basis until the outstanding balance is settled.

Reactivation of Services: In the event of a cancelled commitment due to non-payment, clients may request reactivation of services upon payment of all outstanding invoices and any associated late fees. Reactivation of services is subject to Raize Digital’s availability and discretion.

Dispute Resolution: Any disputes regarding billing or payments should be communicated promptly to Raize Digital’s billing department for resolution (payments@raize.ca). Failure to address disputes in a timely manner may result in additional fees or consequences.

Clients engaging Raize Digital for ongoing marketing commitments acknowledge and agree to abide by these terms and conditions. Raize Digital reserves the right to update or modify these terms at any time with prior notice to clients.